Web intake system · 2026
American Products Inc.
Replacing untracked email inquiries with a structured intake engine, a secure staff portal, and clear approval checkpoints.
01 / Customer side
Intake and self-service.
- Custom intake form
- Defined product selections — Candlepin, Duck pin, Ten pin, Rubber band duck pin, Bowlingo, Custom — with grade classifications and quantity tracking.
- Purchase vs. lease
- Required fields adjust to the procurement type, including 12, 24, or 36-month lease terms.
- Live verification summary
- After submitting, the customer sees exactly what they entered, with unused fields hidden and lease terms isolated.
- Payment instructions
- Zelle with invoice memo requirements, check handling, custom order deposit policy, and office contact details.
- Navigation and privacy
- Header links for ordering and payments, homepage routing to About and Gallery, and a Privacy Policy in the footer.
02 / Staff side
Internal portal and data.
- Staff portal
- A private, unindexed hub for team review and request triage.
- Private data storage
- Submissions go straight into a private database with row-level security, so the public cannot read them.
- Approval status
- Every request carries an Approval Pending / Approved toggle for real-time visibility into quote authorization.
- Staff sign-in
- Access-controlled accounts with self-service password recovery.
03 / Process
Operational workflow.
- Role-based hand-off: the office manager triages requests; the owner signs off on pricing and leases.
- Staff intake checklist covering pin inventory, freight, individual purchase limits, and lease terms.
- Notification plan with DNS specifications for transactional email.
04 / Responsibilities
Who owns what.
AskKhamsay owns the IT infrastructure, database configuration, portal management, and troubleshooting. Final pricing, freight quotes, and lease agreements stay with the client’s management. Customer requests remain private to authorized staff accounts.
05 / Status
Where it stands.
Core build completed and verified in preview. Ready for final operational verification and the email notification cutover.